Wellness is an active process of becoming aware of and making choices toward a healthier and more fulfilling life. Wellness includes physical, mental and social factors.
You will demonstrate your understanding of wellness through the ability to bring information and insight about one or more wellness themes to solving problems.
The future of work refers to the trends that are expected to drive changes in the work space, such as, new technologies, automation, new workflows and new industries.
You will demonstrate an understanding of the future of work by incorporating your knowledge of the likely trends and changes in the workplace to enhance the design of your project solution.
A user journey tells the story of a user's interactions with a product or service. It details their interactions across both physical and digital touchpoints and captures what they're thinking/feeling/doing at each stage of their journey. Having a user journey map allows you to build empathy for the user and allows you identify opportunities to improve the overall user experience.
You will demonstrate skill in user journey mapping by producing a detailed user journey map describing the various interactions a user has with a product/service
Primary research is first-hand research, carried out to answer specific issues or questions. It can involve questionnaires, surveys or interviews with individuals or small groups. Note: research refers to diligent and systematic inquiry or investigation into a subject in order to discover facts or principles.
You will demonstrate primary research techniques including: problem identification, questionnaire or survey construction, carrying out research interviews, presenting your research with data visualisation, communicating research results and embedding actionable insights toward solving problems.
Secondary research is the summary, collation and/or synthesis of existing research . Note: research refers to diligent and systematic inquiry or investigation into a subject in order to discover facts or principles.
You will demonstrate skill in secondary research through secondary research techniques: including identifying, critical review, collation and contextualising of existing research. You will also demonstrate an ability to communicate the results and embed actionable insights towards solving problems.
Synthesis is the process of bringing together separate elements or components of a problem in order to form a coherent whole.
You will demonstrate skill in synthesis through contextualising research, ideas and data in order to form a coherent solution to a problem. You will understand how to interpret data to reach a hypothesis, choose a focus area and create context.
Creativity and ideation are the processes of generating ideas, insights and solutions that are contextual to a brief, scenario or problem.
You will demonstrate competency in ideation through generating ideas that are contextual to a problem. You will demonstrate creativity in the ideation process by approaching the problem from varying perspectives and using information from various sources to drive your ideation approach.
Feasibility refers to the ability to complete a project successfully, analysing and assessing financial, legal, technical, market, scheduling and other factors. A feasibility analysis allows the positive and negative factors and the practicality of a solution to be considered before work begins on developing the product or service.
You will demonstrate skill in feasibility by applying the measures of practicality to a solution idea. You will explore options regarding the financial, legal, technical, market needs and scheduling factors of your proposed solution.
Good presentation and public speaking skills are key to many influential roles in today's business world. Effective presentations are made up of a variety of elements. You have to know what your audience wants, and balance that with what you need to tell them. You need to prepare interesting, engaging content. You must be confident, engaging and charismatic in presenting the material, you have to know how to manage your environment successfully, and you need to make sure that your message has maximum impact.
You will demonstrate skill in presenting by demonstrating audience engagement and captivation with your content, controlling the environment while you present your ideas clearly and confidently, ensuring that the key message reaches the audience.
Empathy is the capacity to understand or feel what another being is experiencing from within the other being's frame of reference, i.e. the capacity to place oneself in another’s position.
You will demonstrate a capacity for empathy by demonstrating understanding of the experience of another person and translating this to meeting the needs of different users.
Our fully accredited coaches will sit with you to identify your strengths and focus on an area of development you can work on during the course of the project. Our coaches will give you the best chance of success by setting a personalised action plan you can follow. Regular coaching catchups help ensure you’re on target.
Dispositional skills to choose from: